E911 / Public Safety Communications
Brin Jones, Director
619 County Farm Road
Greenville, GA 30222
When should you call 911?
There are four reasons to call 911:
To get help for someone who is hurt or very sick.
If you smell smoke or see a fire.
If you see someone stealing something or hurting someone.
If you need emergency help fast for any reason.
Times When You Should Not Call 911
DO NOT CALL 9-1-1 when there is no emergency such as someone stole your bicycle while you were at school or your neighbor has loud music and you want them to turn it down, etc. You should use the non-emergency telephone number to report these types of things. Meriwether County's non-emergency number is 706-672-3809. You will reach the Meriwether County 9-1-1 Communication Center and your call will be prioritized as a non-emergency.
DO NOT CALL 9-1-1 to practice to see if it works. We have tested many numbers throughout the county and we know it works.
DO NOT CALL 9-1-1 as a game, prank or joke. Meriwether County has an enhanced 9-1-1 system. This means the 9-1-1 equipment captures your call and knows where the call came from. It shows your telephone number, the subscriber's name, address and the emergency service agencies that service your address. Each time the dispatch center receives a hang-up call they have to call the person back to determine if there is an emergency and also send an officer to your house. If you call as a prank or joke you are wasting dispatcher time, officer time and tying up the 9-1-1 emergency lines preventing someone else who really does have an emergency and needs help from reaching the 9-1-1 center. MAKING A FALSE 911 CALL/COMPLAINT IS A CRIME AND YOU MAY BE CHARGED.
If You Need to Call 911, Please Do the Following
Stay calm. Don't get excited. Speak loudly and clearly. Dial 9-1-1 right away. Don't wait for someone else to call.
1. If you need to call 9-1-1 from a location such as a school, business or hotel, you may need to dial special number(s) to reach an outside line before dialing 9-1-1.
2. Cellular Call - If you dial 9-1-1 from a cell phone (vehicle phone) it will go to the nearest 911 center and you may have to be transferred to the appropriate agency. If possible provide the dispatcher with the nearest mile marker if traveling on a highway and reporting an emergency.
3. Tell the person who answers the phone exactly what is wrong, like this:
"...my house is on fire."
"...there was just a car accident in front of my house."
4. Explain what type of help you need--fire, police, and/or ambulance.5. Tell them the exact location where the emergency is...be sure to give the FULL address, including your apartment number if you live in an apartment.6. Tell them the phone number you are calling from. (If you are not calling from the same address as the emergency, tell them the address where you are.)7. DO NOT HANG UP...until the Communications Officer on the telephone tells you to. They may need to ask you more questions to help the fire, police and/or ambulance service find you. Please remember we are not the personnel responding and it is in most case necessary to come back to you and ask you further questions after we have the basic information to get help started to you.Other Tips on Use of the 911 System
If you accidentally call 9-1-1, stay on the line and tell the dispatcher what happened. This prevents the dispatcher from sending officers to your home and the need to investigate why a call came into the center. (Please note: an officer may still be dispatched to your location)
Do not program 9-1-1 into the speed dial of your telephones. It is too easy to accidentally push the button to dial 9-1-1 and tie up dispatchers with non-emergency calls.
If you have cordless phones in your home, make sure you keep the batteries charged. When the batteries are dying on some cordless phones, they have been known to dial 9-1-1. It reaches the dispatch center as a hang-up call and we have to investigate each call we receive.
FCC Signals Support, Issues Public Notice on APCO, NENA, Carriers Location Accuracy Plan
Posted by: Jonathan Jones
Since last Friday’s bulletin notifying you of APCO’s success in joining with NENA to reach a landmark consensus plan with the nation’s four largest carriers to improve wireless 9-1-1 location accuracy for both indoor and outdoor calls, we have made significant progress.
APCO, NENA and the four industry partners formally submitted our roadmap for achieving improvements in location accuracy to the Federal Communications Commission (FCC) on November 18, 2014.
What has been the initial reaction at the FCC?
Thus far, we have received messages of congratulations and support, including bipartisan support from two FCC commissioners, as well as from the FCC’s Public Safety and Homeland Security Bureau.
FCC Commissioner Jessica Rosenworcel said:
“[APCO and NENA] have articulated a clear vision of how to provide first responders the information they need to find us when we call for help—even if we are using a mobile phone indoors. I salute the wireless carriers for stepping up and agreeing to fulfill public safety’s vision. By coming together, we move closer to giving our first responders the tools they need to protect us all.”
FCC Commissioner Ajit Pai said:
“I am pleased that the Association of Public-Safety Communications Officials (APCO) International and the National Emergency Number Association (NENA) took up the Commission’s call to work towards a solution and reached a consensus plan with AT&T, Sprint, T-Mobile, and Verizon Wireless on 9-1-1 indoor location accuracy. I commend APCO, NENA, and the wireless carriers for their proactive collaboration on this important issue. I look forward to reviewing their plan for improving wireless 9-1-1 location accuracy.”
Staff from the Public Safety Bureau have also encouraged us to move forward with implementing the roadmap, which took effect on November 14, 2014.
What are the next steps?
Since the current problems with 9-1-1 location accuracy only continue to grow more urgent, and APCO and its partners delivered on the FCC’s request for a consensus solution, we have requested quick action on the part of the FCC. The FCC signaled that it intends to move expeditiously, and has issued a Public Notice today seeking comment on the consensus plan. Initial comments will be due on December 8, and replies will be due on December 15.
In the meantime, we will continue meetings with our partners and other interested stakeholders, move into the implementation phase of the roadmap (as the FCC has encouraged), and keep you posted along the way.
For questions, contact Jeffrey S. Cohen, Chief Counsel – Law and Policy, APCO International, at email@example.com.
When you have an emergency, E-911 is likely your first call for help. When a telecommunicator receives a call, he or she quickly determines the situation and notifies the police or fire department in the city or unincorporated area in the county where the emergency is occurring. The telecommunicator also notifies emergency medical services and other first responders as needed. The Communications Division is located in Greenville and provides communication services for the Meriwether County Sheriff's Office, Luthersville, Greenville, Roosevelt Institute and Warm Springs Police Departments, Meriwether County EMS, Manchester Fire Department and the county's 13 fire stations. Each time there is a request for help, the information is entered into the Computer Aided Dispatch system or CAD. This generates what is known as a CAD Event. The communications center is a necessary link between the person with the problem and the personnel who can help resolve it most effectively. It is the primary goal of the communications center to obtain and transfer necessary information in a timely and efficient manner. Accomplishing this goal will ensure the effective management of fire/EMS apparatus and police units in their response to the public's need in the least amount of time.your paragraph here.
Fire Dept Administration
Sheriffs Office Administration